Refund policy

1. Damaged goods / Pilferage: Please do not accept the package if there are any signs of tampering with the package or repacking. You can always reject it and we will get back the package as-is condition. Once the package is returned we will issue you a refund the amount will automatically be credited to your credit card or the original method of payment, within 7 working days. If the packaging is perfect but still after opening the package, you find any particular product missing or the product is damaged because of poor handling, do not panic. Please write to us at newvrindaa@gmail.com within a span of 2 days from the day of attempted delivery. We will confirm with the delivery partner and once your return is approved and received by us, either your refund will be processed, and the amount will automatically be credited to your credit card or the original method of payment, within 7 working days or the replacement will be delivered within 7-8 working days.

2. Cancellation after payment: Normally products ship the same day for orders received prior to 12 PM and the next day if orders are received post 4 PM. If for any reason, you want to hold the shipment or change your product, please write to us. We will get back to you with alternate product options. For any difference in payments, we would either refund the excess with us or share a payment link for the differential amount.

3. Returns: Under returns, there are two types. The first is in case the product did not match your expectation. Usually on-screen products look different and in reality, they can differ. We try to showcase actual product photos, most of the time. If still, the product received is not as perceived, keep all the original warranty cards and the unused product and invoice and repack the product with utmost care. Ship the product back to us at the below address. The amount paid for the product would get credited to your wallet on the site. This amount can be used for future purchases as required. 
The second scenario for return or refund would be if the product received has any kind of manufacturing defect or malfunction. Please share images or videos of the product by writing to us at newvrindaa@gmail.com. We will understand the concern and take the necessary corrective steps. In this case, too, the unused product with all original boxes, warranty cards, etc must be packaged with utmost care. Do not hand over the parcel with lose packaging to the courier company for return parcels. We will send you a shipping label that needs to be pasted on the packaging of the return box.
In any product returns scenario, it will be your responsibility to ensure proper packaging of the parcel so that we get back the contents safely. 

In both the cases, the refund will be credited to the original payment method within 7 working days